STORE POLICY & TERMS OF CONDITIONS
Things You Need to Know
UNDER NO CIRCUMSTANCES SHOULD PARACORD BE USED TO CLIMB OR ABSEIL. FAILURE TO LISTEN TO THIS WARNING COULD RESULT IN DEATH OR SERIOUS INJURY.
Our aim is to craft your order within 24 hours of receiving payment. We are extremely good at getting orders out to customers on time, Unfortunately, from time to time we may receive a large order which could create delays. In this unlikely event, bear with us, each order is hand crafted, so please allow 5 days maximum for us to craft your order, however we will stay in contact with you and let you know when to expect your order.
UK- We will send your product through royal mail 1st class signed for.
International- 7- 10 working days for European orders and 10 - 14 days for the rest of the World. Delivery is normally quicker but International orders may experience delays when transiting through the receiving Countries Customs departments.
If your orders are returned to us as undelivered, we shall attempt to contact you to re-arrange delivery. This could incur an additional postage charge. Once the products are delivered, they become the customers risk and we will not be liable for any subsequent damage, loss or destruction of them. please note that missing parcels cannot have a claim made against them until 28 working days after the date of dispatch. We are unable to offer any refund or initiate a claim on missing parcels until the delivery company have deemed the parcel lost.
If for any reason you are not satisfied with the product you may return them to us within 14 days of receipt for a refund or exchange provided that the product/s are returned in their original packaging and condition and in turn carefully packaged for return. When making a return for refund you are liable for any postage and packing fees incurred. All refunds will be processed within 14 days of our receipt of the package.
For all international orders we accept no responsibility for any additional fees incurred. ie: receiving countries handling fees, import duties, and local taxes. We will not intentionally mis-lead or falsify any customs declarations to aid in avoidance of said fees. Unfortunately, we cannot accept responsibility for receiving countries laws concerning the importation of certain goods and will not refund any items that may be seized by a receiving country custom.
If in any doubt please contact your relevant local customs department.
WEB BROWSER COOKIES
During your visit to our site we may collect personal information from you(the “Visitor”) in a variety of ways, including, but not limited to, registering on the site, place an order, subscribe to the newsletters, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Visitors may be asked for their name, email address, post address and phone number. Visitors may however visit the Craggy Mountain site and not sign up. We will only collect personal information from Visitors if they voluntarily submit information to us. Visitors can always refuse to supply personal information but by doing so may limit them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal information about Users whenever they visit our Site. Non-personal information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
HOW WE USE COLLECTED INFORMATION
Craggy Mountain may collect and use Users personal information for the following purposes:
- To improve customer service:
Information you provide helps us provide you the best customer service and allows us to resolve any issues that arise more efficiently.
- To improve our Site:
We only want the best for our Visitors, we may store your feedback and reviews so we can improve on our services and products.
- To process an order:
We will use the personal information Visitors have willingly provided us, to process your order and we do not share this information with any outside parties except to the extent necessary to provide the service.
- To run a promotion, survey or other Site feature.
-To send receipts and invoices, offers and other relevant information regarding our products or services through emails.
HOW WE PROTECT YOUR INFORMATION
We have the appropriate data collection, storage and processing practices and security measures in place to protect your data.
SHARING YOUR PERSONAL INFORMATION
We will not rent, trade or sell your personal information to others. We may share generic information such as demographic information, visitor numbers, peaks in site traffic and information of similar nature not linked to any personal information with our business partners, advertisers and trusted affiliates for the purposes outlined above.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you accept our terms of conditions and policies. If you do not agree please do not use our Site. Your continued use of the Site after any of changes to this policy will be deemed your acceptance of those changes.
IF IN DOUBT GIVE US A SHOUT!
Updated on 08/02/20
Some products, may contain sharp items and may cause injury if incorrectly used, these products are specified in product description.